Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") govern your access to and use of this website and the information, materials, and features made available through it (the "Site"), which is operated by Adaptive IP Services, Inc. ("Adaptive IP," "we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the Site. Adaptive Digital Signs is a brand of Adaptive IP Services, Inc., not a separate company. Purchases, software installation and activation require you to click to accept the applicable terms.

These Terms govern your use of the Site only. They do not replace or modify any separate written agreement between you and Adaptive IP for products or services, such as a quotation, order, statement of work, or Master Services Agreement. If anything in these Terms conflicts with a signed agreement covering a specific engagement, that signed agreement controls for that engagement.

Sections 4, 5, and 6 describe Adaptive IP's general practices for quotes, products, and services and apply only to the extent they are not addressed by a signed agreement; they do not by themselves create a contract for the purchase of any product or service, and any actual purchase is governed solely by the applicable signed quotation, order, statement of work, or Master Services Agreement. Section 7 applies to Customer Content shown through any Adaptive IP signage product or service, whether or not you have signed an agreement; if a signed agreement addresses responsibility for content, that agreement controls to the extent it differs. Sections 9, 10, and 11 also apply to any free trial of an Adaptive Digital Signs service.

2. Use of the Site

You may use the Site for lawful, legitimate business purposes and to learn about and request our products and services. You agree not to:

• use the Site in any way that violates applicable law or these Terms, or for any fraudulent or unlawful purpose;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• attempt to gain unauthorized access to the Site, its servers, or any connected system or network, or probe, scan, or test the vulnerability of the Site or breach any security or authentication measure;
• interfere with or disrupt the Site's operation or security, or impose an unreasonable or disproportionately large load on our infrastructure;
• introduce malware or any harmful code, or use any automated means (such as scraping, harvesting, or bots) to access or collect data from the Site except as permitted by our published instructions;
• collect or harvest information about other users, or upload or transmit any content that is unlawful, infringing, defamatory, or harmful, or that violates the rights of others;
• reverse engineer or attempt to derive the source code of any part of the Site, except to the extent permitted by law;
• copy, reproduce, republish, or redistribute Site content except as expressly permitted in these Terms.

The Site is intended for businesses and for individuals who are at least 18 years old. It is not directed to children.

3. Intellectual Property

The Site and its content, including text, graphics, logos, images, layouts, and software, are owned by Adaptive IP or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your internal, informational, and business-evaluation purposes. No other right or license is granted. You may not use our names, logos, or trademarks without our prior written permission. All rights not expressly granted are reserved.

4. Quotes, Orders, and Payment

Pricing, quotations, and proposals we provide are valid only through the expiration date stated on the quotation (and otherwise for 30 days from the date issued), and are subject to the specific terms set out on that document. Unless a signed agreement states otherwise:

• Invoices are due Net 30 from the invoice date.
• We pass on surcharges from our credit card processor to the customer. It isn't charged on debit or prepaid cards. To avoid it, you can pay by ACH, check, or wire.
• Past-due balances may be subject to a late charge as permitted by applicable law.
• Where a purchase order is required by your business, it must be issued and attached; where your internal practice does not require a purchase order, a signed quotation serves as authorization to proceed.

Orders and remittance are made payable to Adaptive IP Services, Inc. These website Terms do not themselves constitute an offer, quotation, or commitment to provide products or services on any particular terms.

5. Products, Software, and Licensing

Where we sell hardware or equipment, unless a signed agreement states otherwise, all sales are made FOB Origin; title and risk of loss pass to you upon delivery to the carrier at Origin. Software, firmware, and cloud services provided with the products we quote are licensed, not sold, and are subject to the applicable manufacturer's and Adaptive IP's end-user license terms. The Adaptive Solo license or subscription is accepted by clicking "I agree" (or an equivalent button) at installation or activation, and using the software after that is acceptance. You acknowledge that use of any managed platform and embedded or provisioned software is governed by those license terms, that licenses are non-transferable except as expressly permitted, and that no title to any licensed software passes to you.

Refunds and license revocation. You may request a full refund of an Adaptive Solo purchase by emailing support@adaptiveips.com within 30 days of purchase. When a purchase is refunded, we revoke the license and the software stops working on the player it was activated on. You may not reverse engineer, decompile, disassemble, or tamper with the software, circumvent or disable its licensing, or share, resell, or transfer a license except as these Terms allow. We may revoke a license if we have reasonable evidence that you've materially violated these Terms or the applicable license terms, including by doing any of those things. The software enforces revocation by periodically checking a signed list that we publish. That check doesn't send information about you or your content, and if it can't be completed, the software keeps running as before. If we revoke a license in error, we'll restore it at no charge.

Refunds for cloud signage plans. We offer a full refund on any cloud signage purchase, including renewals, when you ask within 30 days of that purchase. Email support@adaptiveips.com to ask. After 30 days we don't give refunds.

Refunds for hardware. Any hardware purchase comes with a 30-day money-back guarantee. To get a refund, email support@adaptiveips.com within 30 days of the purchase and send the hardware back to us. We do not pay the cost of return shipping, and we do not refund the original shipping. Send the hardware back in the condition we shipped it. We issue the refund after we receive it.

Which terms control. If any other document from us says something different about refunds or returns, these Terms of Service control.

Starter plan. The Starter plan is licensed for use with the Adaptive web player only. Modifying, reverse engineering or tricking any other player or client into running under a Starter account violates these Terms. We may suspend the entire account without notice, and we may pursue legal remedies. The software is copyrighted material of Adaptive IP Services, Inc. (c) 2026. All rights reserved.

Turnkey Digital Signage Solution Package

The Turnkey Solution Package is a turnkey digital signage solution: a pre-configured, security hardened digital signage player, 12 months of cloud signage, a guided setup session and five digital art images. These terms apply to it, together with the rest of these Terms of Service. Prices are in your quote and on our pricing page.

What is included

• One signage player for 1 or 2 screens, pre-configured and security hardened before it ships.
• 12 months of a Basic or Pro cloud signage subscription, support included, billed yearly.
• A 45-minute online guided setup session (screen share), included.
• 5 ready-to-use digital art images, built from our templates with your logo, colors and hours. Use them as backgrounds or templates for your displays.
• The Media Store apps are included on both versions, so one of your five is a live weather display.

About the 5 digital art images

The five images are a fixed kit, not a design service. We pick them from the 24 industry templates on our free digital signage templates pages and change only these things:

• your logo, colors and business name
• your hours
• up to 3 text items or photos that you send us

The images we make are still pictures, except the weather display, which is a live Media Store app. You get one round of revisions. We deliver the images once and don't refresh them later. Anything beyond this kit, such as custom artwork, more images, video or ongoing updates, isn't offered yet. You can still build and edit your own content in your account any time.

You'll need to send your logo, hours and photos or text before the setup session. You confirm you have the right to use what you send us.

Support follows your plan

Basic: Email support. We reply within 3 to 5 business days. General phone support during business hours. Phone help on Basic is best effort.

Pro: Priority support. A person responds the same day or the next business day.

Business hours are 8 a.m. to 5 p.m. Central, Monday through Friday. The setup session doesn't change your plan's support level.

Delivery

We don't keep players on the shelf. We ship after we receive your order. We set up and harden your player before it ships, and we'll give you a ship date when we confirm payment. Shipping and applicable sales tax are extra and shown on your invoice. Your 45-minute session is booked once the player is on its way.

Refunds for the package

The refund terms above apply: a 30-day money-back guarantee on any purchase, including renewals. To get a refund on the Turnkey Solution Package, you send the player back to us in the condition we shipped it. We issue the refund after we receive it. We don't refund shipping, and you pay the cost of shipping the player back.

What is not included

• Shipping and sales tax.
• Video, or price-list and menu boards.
• On-site installation. The setup session is online.
• Content refreshes after the five images are delivered.
• Player maintenance, which is optional and sold separately.

What hardening means

Hardening reduces risk on the player: updates and antivirus on, the firewall blocking incoming connections, Remote Desktop and file sharing turned off, and similar settings. It can't protect against someone with physical access to the player, problems on your own network, or software that's added to the player later.

6. Services and Engagements

Managed and professional services, including managed IT, cybersecurity (MSSP) monitoring, hosting, signage, and consulting, are delivered under Adaptive IP's Master Services Agreement or the applicable customer agreement and statement of work. Where services include a recurring subscription (such as MSSP monitoring or a managed signage platform), the subscription begins at service go-live and renews on its stated cycle until cancelled in accordance with the governing agreement; any one-time charge stated in the governing agreement is invoiced at the start of the engagement. The governing service agreement, not these Terms, defines the scope, service levels, warranties, and obligations for a given engagement.

7. Customer Content and Displayed Media

Our digital signage products, software, and cloud services let you display material that you choose or supply, such as images, video, text, music, data feeds, web pages, and live or streamed sources ("Customer Content"). You, and not Adaptive IP, are solely responsible for all Customer Content and for everything shown on your screens, no matter who uploads, schedules, or approves it. Adaptive IP doesn't create Customer Content and doesn't routinely review it, but may remove content or suspend a display that violates these Terms or the law. Displaying it does not mean we endorse it.

You are responsible for holding every right, license, permission, and consent needed to display Customer Content, including copyrights, trademarks, music and public-performance licenses, broadcast and IPTV rights, and the rights of any person who appears in it. You are also responsible for making sure that Customer Content, and the way and place you display it, comply with applicable law and with the rules of any venue or landlord, including advertising, consumer-protection, privacy, accessibility, and content-restriction laws.

TO THE FULLEST EXTENT PERMITTED BY LAW, ADAPTIVE IP SERVICES, INC., ADAPTIVE DIGITAL SIGNS, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS ARE NOT RESPONSIBLE OR LIABLE FOR CUSTOMER CONTENT, FOR HOW IT IS USED OR DISPLAYED, OR FOR ANY CLAIM, LOSS, FINE, PENALTY, OR DAMAGE ARISING FROM IT, including claims of infringement, defamation, false advertising, privacy violation, or injury. We may, but are not required to, remove Customer Content or suspend a screen or account if we believe the content is unlawful or violates these Terms. If a signed agreement addresses responsibility for content, that agreement controls to the extent it differs from this Section.

8. Third-Party Sites and Services

The Site may link to or integrate with websites and services we do not operate, such as our client portal or third-party vendor tools. We provide these for convenience and are not responsible for their content, availability, or privacy and security practices. Your use of a third-party site or service is governed by that party's terms.

9. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that information on the Site is complete, current, or accurate. This Section applies to the Site only and does not limit, replace, or waive any warranty expressly provided in a signed agreement for products or services.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ADAPTIVE IP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SITE AND THESE TERMS WILL NOT EXCEED ONE THOUSAND U.S. DOLLARS (US$1,000).

This Section applies only to claims arising from your use of the Site itself. Liability arising from a specific engagement, product, or service is governed exclusively by the applicable signed agreement, not by this Section, and the limitations in this Section do not apply to and do not reduce any liability or remedy provided under a signed agreement. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Adaptive IP and its officers, directors, employees, and agents from and against any third-party claims, and any resulting losses, liabilities, damages, and expenses (including reasonable attorneys' fees), arising out of your misuse of the Site, your Customer Content or its display, your violation of these Terms, or your violation of applicable law. Adaptive IP will provide reasonable notice of any such claim, and may participate in its defense with counsel of its choosing at its own expense. This Section survives termination of your access to the Site.

12. Suspension and Termination

We may suspend, restrict, or terminate your access to the Site at any time, with or without notice, including if we believe you have violated these Terms. We may also modify, suspend, or discontinue the Site or any part of it at any time.

Free trials. A free trial requires no payment card, and nothing is charged unless you place an order for a paid plan. One trial per business. We may end, pause, or change a trial at any time. During a trial the service is provided as is, without warranty, and Sections 9, 10, and 11 apply. When a trial ends without an order, the trial player is paused. When the trial term ends without an order, your entire trial account (the tenant), including its content, player settings, users and any media you uploaded, is deleted and cannot be exported or recovered, and Adaptive IP does not provide data export or retrieval for trials that are not converted to a paid plan. Backup copies are overwritten on our normal backup cycle. We keep account and contact information as described in our Privacy Policy.

13. Governing Law and Jury-Trial Waiver

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. You agree that the exclusive venue for any dispute arising out of or relating to the Site or these Terms will be the state courts located in Denton County, Texas, or the U.S. District Court for the Eastern District of Texas, Sherman Division, and you consent to their jurisdiction. Nothing in this Section affects the dispute-resolution provisions of a signed agreement for products or services, which continue to govern that engagement.

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY DISPUTE ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS.

14. General

If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining Terms will remain in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between you and Adaptive IP regarding your use of the Site, and do not modify any signed agreement governing products or services. Sections 3, 7, 9, 10, 11, 12, and 13 survive termination of your access to the Site.

You consent to receive communications and notices from us electronically, including by posting on the Site or by email, and you agree that electronic communications satisfy any legal requirement that such communications be in writing.

You represent that you are not located in, and will not use the Site on behalf of anyone located in, a country or region subject to U.S. embargo, and that you are not on any U.S. government restricted-party or sanctions list.

If you provide us feedback or suggestions about the Site or our products or services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

15. Changes to These Terms

We may update these Terms from time to time. All updates will be posted on this page with a revised effective date, and your continued use of the Site after an update means you accept the revised Terms.

Contact Us

Questions about these Terms may be directed to: