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Replacement or Exchange

Adaptive will accept requests to exchange products purchased only from Adaptive IP Services within 30 days from the ship date for the following reasons:

  • The wrong product is shipped by Adaptive

  • The product is defective, as determined by Adaptive Technical Support


After the first 30 days, products will be repaired or replaced under the terms and conditions of the warranty


Payment is required for any price difference that results from exchanging products

Vendor's restocking fee applies for all third-party products

All exchanges require a RMA (Return Merchandise Authorization); see RMA Instructions below


Return for Credit

Adaptive will accept requests to "return for credit" unopened/unused products purchased directly from Adaptive within 30 days from the ship date


Return requests for third-party products are accepted if they are in compliance with the vendor's return policy and the product is unopened, in original packaging


Restocking fees will apply and are calculated according to the following schedule:

·         Adaptive Products

·         10% of purchase price

·         Third-Party Products

·         15% of purchase price or vendor's restocking fee, whichever is higher

·         Credit issued will be for the item's purchase price less restocking fees

·         Shipping and handling fees are not refunded

·         All returns for credit require an RMA (Return Merchandise Authorization);

see RMA Instructions below


Important Notes:

Products damaged in transit are not covered by this policy; it is the customer's responsibility to file a claim with the shipping company


For large items that require special shipping and handling (i.e., custom size boards, large monitors, etc.), Adaptive reserves the right to repair the item at the customer site

RMA Instructions

Contact Adaptive Technical Support at 1-888-382-7685 or via email at


Provide the Adaptive invoice number or packing slip number for the product and specify the reason for the RMA request


After the RMA request is approved, a "Return Authorization" notification with specific instructions will be emailed to the customer.

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